posted by Vacation Home Rentals on Feb 15

A Guide to the Chinatown Bus

The word is out-the most cost-effective technique to get from one major U.S.  City to another is on the’Chinatown bus’.  Recently this has become transportation option of choice for budget travelers in the Big Apple, Washington DC, and Boston, and more lately on the West Coast.  Scholars, backpackers, and an array of other savvy travelers have long liked the rock bottom costs that these bus companies offer.  Notwithstanding the idolization of these bus lines it can still be tricky to find information on Chinatown bus service. 
What exactly is a’Chinatown Bus’?  Read on and you will have the inside track on this great budget travel option. 

Chinatown Bus history

The Chinatown bus phenomenon started in the late 1990s when a businessman in NY’s Chinatown started running daily bus service from Chinatown in the Big Apple to Chinatown in Boston.  The service was aimed at Asian immigrants who wished to shop or visit relatives in either town and needed inexpensive and convenient transportation.  The service was bare bones-no advertising, customer service, or bus stations.  Shoppers simply went to the bus stop, waited for the bus ( or wagon ), and paid the driver upon boarding.  For those ready to do without frills, they offered virtually the same service as traditional bus firms at a significantly lower cost.  Before long, the word spread and all categories of people started to use the service.  It became especially well liked by scholars, budget travelers, or people for whom the service was simply more convenient. 

soon more bus firms duplicated this model and started offering service in other towns.  Now you’ll be able to find this type of bus service in Philadelphia, Virginia, Baltimore Washington DC, L.  A.  , las vegas and San Francisco.  At this point the term’Chinatown bus’ is used more loosely to explain this kind of low-cost/low-frills service.  Many if not most, of the companies do not have Chinatown as their main location and may not serve the immigrant population at all .  These operators are also often referred to as’curbside’ operators. 

How can tickets be so cheap?

$15 between New York to Boston?  $25 from Vegas to Los Angeles?  It appears hard to fathom.  Chinatown bus corporations can keep costs low because they operate in a fundamentally different way from normal carriers.  Foremost, the service is very basic.  There’s not much in the way of client service or comforts.  Most of these operators don’t have formal stations, picking up passengers at bus stops instead.  They eschew traditional advertising in favour of recommendation by friends.  Further, lots of the operators play a very hands-on role in the operation-you won’t see idle operatives at a little independent bus company.  Finally, these operators make sure they fill their buses.  That is why Chinatown bus operators often only operate on heavily trafficked routes.  Indeed some companies only run buses at peak times.

Are they safe?

When these firms first started operating, concerns were raised about safety standards.  There’s still controversy within the bus industry about whether these newbies are complying with the same regulations as the standard firms. However a task force set up by the federal government to look at issues of safety revealed that Chinatown bus corporations didn’t perform good or bad than other kinds of bus firms ( ie.  Charter, tour buses ).  All bus companies operating in the U.S.  Must undergo the same inspection standards and must go along with the same rules.  Realistically there’s probably a selection of quality among Chinatown bus carriers.  Some are fly-by-night operators attempting to make a fast buck, while others are bonafide entrepreneurs who intend to grow and operate a long-term business. 

What you need to expect

  • No frills service-the driver may be the ticket collector ; there won’t be a lot of purchaser service.
  • Comfortable buses.  Despite the low fares buses are usually quite nice.  Most buses are comparable to Greyhound and many are really more deluxe.
  • Communication challenges.  Drivers are legally required to communicate enough English to help passengers in the case of emergency.  In reality this is frequently sticked to rather loosely.  At the very least, expect your driver to have an accent.
  • Possible delays.  Many of these bus routes are on highly congested roads.  When the roads are busy, expect delays.
  • Rest stops.  Buses will have a can on board but there is customarily a 10 or 15 minute bathroom break on trips over 4 hours.  Don’t be late returning to the bus, the driver will not count heads before leaving at the allocated time.
  • Full buses.  Buses definitely sell out at peak times ( weekends and evenings ).  Book ahead or get there early if you want secure a seat.
  • Plastic Bags.  An odd small affectation on Chinatown buses is that every aisle seat generally has a plastic grocery bag tied to the arm.  I guess they find this is the best way to keep the buses clean.

How do I find the Chinatown Bus?

Again,’Chinatown bus’ is a term used to explain a sort of operator and not an individual bus company.  Many not related bus corporations fall into this class.  Since most Chinatown buses do not spend money on advertising it can be tough to find out details about schedules and bus stop locations.  Lots of the carriers are becoming savvier about the Internet and quite a few have websites with info.  Sometimes an internet search will yield links to bus service to your destination.  There are also several directories, such as chinatown-bus.org that include links for most Chinatown bus companies and the writer’s employer, GotoBus.com, is a centralized booking site that has schedules and sells tickets online for most Chinatown bus corporations. 

The Chinatown bus is not for everybody.  If you want an orderly system with American style customer service, you should likely stick to traditional carriers.  However if you know what to expect and come prepared with a feeling of adventure and humor, you must enjoy the trip fine.  You’ll also enjoy the money you save!

Enjoy traveling around the world? If you love to travel, check out famouswonders.com to see the most famous places around the world and also have a look at Shouxi Lake China.

posted by Vacation Home Rentals on Sep 11

 

Because of the recession that everybody is experiencing today, a lot of people are trying to find an additional endeavor just to extend their financial arm so that they can put more food on their family’s table. For some, if they have their own jobs and still can’t cope up with the today’s economic life, they would try to find other jobs and add it to their existing ones. Oftentimes, there are people who can do 4 full-time jobs in one day. While others are doing this, there are others who would go to put up their own business and a few of them would like to venture into a home-based business. Talking about home-based business, if you are looking for one, how about learning how to start a booking agent business on your own and yes, you can do this right in your own home?

There was once a lady employee who just fired her boss (that’s right, she’s the one who fired her boss) and decided that she would become a booking agent. What made her decide to do that? What did she saw in this booking agent business that others didn’t see? First and foremost, she had seen that a lot of her friends and relatives are always on the run, meaning, people go to places for a vacation or a business trip. Transportation these days is getting to be the biggest industry and almost every second and every minute, there is someone traveling either by plane, boat or bus.

And the worry to some stravelers is booking for reservations. So, they would seek the help of a booking agency business so they don’t have to go from one place to another to buy tickets to get some travel insurance or to find some transportation in going to an airport or harbor. With the booking agent on standby, all they have to do is buy the ticket in one place and make some reservations and maybe even enjoy the trip with a shuttle bus service. This is what this former lady employee have seen and that’s why she ended up as a booking agent and she is actually making more money than what she is earning while working for somebody in the past.

posted by Vacation Home Rentals on May 19

Even public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Surveys are not only an efficient method for conducting market research that will help towards identifying any passenger dissatisfaction, they are also the perfect tool for measuring the effects of any improvements and can simultaneously help promote new initiatives to the customers using the service.

 

Establishing a Starting Point

When embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:-

  • allow the proper targeting of investment
  • allow measurement of the effect of change
  • assist in the moral of those implementing change
  • ensure that new issues are kept separate from the original plan and budget

 

Targeting Investment

There are many areas of any public transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

Issues that can be of concern to passenger include:-

  • safety and security
  • punctuality
  • fares and ticket types
  • capacity and overcrowding
  • quality and design of vehicle
  • cleanliness
  • facilities at stations and terminals
  • facilities for passengers with disabilities

Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

Operators can use passenger surveys to identify the issues that are of most concern to their customers. By analyzing passenger feedback operators can confirm that their improvement and investment plans are in tune with the passenger demands and concerns. Issues can be classified into low and high priority, as well as short and long term plans.

It may take many years for capital investment to take effect such as the building of new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment. However, the initial survey may identify some high profile areas where a solution to the raised problems can be implemented almost immediately.

 

Measuring Change

From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

One objective will be to ensure that the changes and initiatives that are implemented have been effective in addressing passenger issues. A second objective will be to promote and advertise the initiatives that have been implemented and also inform and educate passengers of ongoing improvements and future plans.

Passengers need to know that their concerns have been understood but once that they know that the operators are taking steps to address their problems then they can become more tolerant towards the outstanding problems.

 

Keeping Moral

Those implementing change can often develop a siege mentality. Passengers may be slow to appreciate any improvements as it can take time for the changes that are made to have a positive effect.

By monitoring passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

Passengers can be slow to appreciate any progress and can be very negative demoralising those who are working hard to implementing change. It is vital that a team implementing change can see clearly the effects of their efforts.

 

Identifying New and Old

In any long term change management programme issues can change over time. Priorities can change instantly so that due to an event what may have been important, is no longer important and what wasn’t an issue, suddenly becomes an issue.

Having a survey that will act as a baseline will make sure that any passengers concerns can be documented chronologically. Passengers are an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Monthly surveys will ensure that any changes in passenger attitudes are monitored.

 

Online Surveys Make It Easy

Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. Because online surveys are low cost and flexible it is practical to publish multiple surveys aimed at specific groups such as the disabled passenger, the business traveller and single parents travelling with children.

Passenger surveys will collect important market research intelligence and provide a platform to allow the operators to promote and advertise their commitment to achieving high levels of passenger satisfaction.

Passengers benefit by having an effective channel to raise issues and through periodic surveys will begin to appreciate that the operator is continually investing and improving the service. The following are links to samples of Passenger Surveys

Sample Passenger Survey for an Airline Carrier: Airline Passenger Survey

Passenger Survey for a Train Operator: Train Operator Passenger Survey

Sample Passenger Survey for a Bus Operator: Bus Operator Passenger Survey

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